Privacy Policy
Effective Date: 2024-07-14
Introduction
Welcome to Sellify (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect, how it is used, and the measures we take to safeguard your information.
Information We Collect
1. Personal Information
We do not collect personal information unless you voluntarily provide it to us through forms, surveys, or other interactions on our website or application.
2. Customer Information
As a CRM SaaS provider, we store information that you enter about your customers. This can include their names, contact details, and other relevant information that you choose to store in our system. It is your responsibility to ensure that you have the necessary consent from your customers to store their information in our CRM.
3. Usage Data
We collect non-personal information about your interactions with our application. This includes data on your usage patterns, pages visited, and actions taken within the application.
Third-Party Analytics Services
To better understand our users and improve our services, we use third-party software such as Google Analytics and Hotjar. These tools help us analyze how our application is used and provide insights into user behavior.
1. Google Analytics
What is Google Analytics? Google Analytics is a web analytics service provided by Google that tracks and reports website traffic.
What Data Does Google Analytics Collect? Google Analytics collects data on your interactions with our application, including the pages you visit, the time you spend on each page, and the actions you take.
How We Use Google Analytics Data We use the data collected by Google Analytics to understand how our users engage with our application, identify trends in feature usage, and make data-driven decisions to enhance the user experience.
2. Hotjar
What is Hotjar? Hotjar is an analytics and feedback tool that helps us understand how users interact with our application by visually representing their actions, such as clicks, taps, and scrolling behavior.
What Data Does Hotjar Collect? Hotjar collects data on user interactions, including heatmaps, session recordings, and feedback provided through surveys and polls.
How We Use Hotjar Data We use the data collected by Hotjar to gain insights into user behavior, identify areas for improvement, and enhance the overall user experience.
Mailbox Integrations
1. Google User Data & Gmail Integration
Sellify CRM offers an optional integration with Gmail via Google’s OAuth API, using the https://www.googleapis.com/auth/gmail.readonly scope. This feature is not required to use the app and must be explicitly enabled by the user. When enabled, Sellify CRM accesses a user’s Gmail inbox to identify and display email conversations with contacts stored in the user’s CRM account. We do not modify, delete, or send emails on behalf of the user. To provide this functionality and for performance reasons, we store email content (including body, subject, and recipient information) in our secure database. This data is encrypted in transit and at rest. We do not share this data with third parties, and it is never used for advertising or profiling. Our use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Upon termination of a user’s Sellify CRM account, all associated Gmail data stored by the app will be permanently deleted in accordance with our data retention policies.
Data Security
We use Secure Sockets Layer (SSL) software to encrypt the information you enter on our Website in order to protect its security during transmission to and from our Website. When storing information, we protect its security by encryption and pseudonymization of critical data. To protect against unauthorised access to your account and information, we implement session management and login expiration mechanisms. As an additional safety measure, be sure to sign off when you finish using your account and your computer. Although we take all these measures to maintain the safety and security of your personal information, please note that no transmission over the Internet can ever be guaranteed to be secure. Consequently, please note that we cannot fully guarantee the security of any personal information that you transfer over the Internet to us.
Data Retention
We retain user data for as long as necessary to provide core functionality and maintain user accounts within Sellify CRM. Canceling a subscription does not automatically result in account or data deletion. Users who wish to delete their account and all associated data must submit an explicit deletion request by contacting support@sellifycrm.com. Once an account deletion request is received and verified, all associated user data will be permanently deleted from our systems within 30 days. Certain anonymized records or audit logs may be retained for legal, security, or operational reasons, in accordance with applicable laws and our internal policies.
Privacy Rights
Everyone has rights with regard to personal data. If you would like to invoke one of those rights, you can best turn tosupport@sellifycrm.com. We will do our best to process all requests within a month.
You have the right to:
- delete your personal data (removal from our databases)
- access the personal data that we might have on you
- request to change or delete incorrect data
- request to stop the processing of your personal data
- request to limit the processing of your personal data
- object / resist the processing of your personal data
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Sellify Inc.
1101 Parkside Main STE 103,
Greensboro, GA 30642
United States
Email: support@sellifycrm.com
Conclusion
By using our application, you consent to the collection and use of your information as outlined in this Privacy Policy. Your trust is important to us, and we are committed to safeguarding your privacy while providing you with a seamless user experience.